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Policies

Welcome, dear Visitor! If you are looking for a unique and one of a kind souvenir or a present, please look at the current page closely. Our partner super talanted Ukrainian team is  creating Hand Made decoration, toys, cards and souvenirs that please the eye and warm the heart. They have been putting their hearts into each and every of these products for 8 years. Fantasy, kids' spirit and experience - that's their formula. Even smart accessories for the director’s table echo something from the childhood. Try it! It will touch your heart.

(The shown souvenirs are just few selected - there are much more of them. It just takes some time to move them all on the site. Should you have interest, full catalogue can be sent to you). Also, there will be another store of national Ukrainian embroider apparel called "vyshyvanka".

 

Payment

We accept PayPal payments. If you want to use other means of payment (WEBMONEY or direct bank transfer) - please contact us before confirming your order.

 

Shipping

Your order will be shipped within two working days upon receipt of payment. By default goods will be delivered par avion by Ukrpost (registered airmail) with a tracking number.
Usually delivery takes about 1-2 weeks to the US, UK and EU countries, and 3-4 weeks to Australia. Delivery may take more time on holidays’ eve due to the workload.

FedEx is another option our customers choose, although it costs several dollars more compared to Ukrpost.

If you prefer express delivery courier - please contact us in advance.


If you have not received your order within 4 weeks (which has not happened yet), please let us know, and we will send a formal enquiry to the post office in case your package was lost. If they do not find it within 2 weeks, we will resend you the order.

Refunds and Exchanges

In case of any problems, please let us know and we will do our best to resolve them.
You can return the goods within 2 weeks of receipt (according to the tracking), in this case we will refund your payment minus shipment costs and Paypal fees.
Packages returned to us because of incorrect address or unclaimed can be resent after the payment for the second delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Thank you for understanding!

 

Additional policies and FAQs

We accept wholesale orders.
Names, company names or logos can be placed on our products or packaging, to discuss such option please contact us by e-mail mentioned at this site
The actual colors may vary slightly from the image on the monitor, due to the settings.
Our toys are decorative elements and are not intended for small children.
Please feel free to contact us with any questions, comments and suggestions!

 

U-Kraneberry Store

 

It's only in English and Ukrainian languages (not in Russian) this berry is called after the Crane since its flowers when in blossom resemble the noble Bird.

For me, it means our two nations see the beauty of this world similarly.